Refund Policy
At Toolspointbd.com, we value your satisfaction. As a group buy platform offering access to third-party SEO and digital marketing tools at discounted rates, we operate under a shared access model. Due to the nature of our services, we maintain a clear and strict refund policy, as outlined below.
1. No Refund Policy for Active Subscriptions
Once you subscribe to any tool or plan and your access is successfully granted, we do not offer any refunds, either full or partial.
This includes:
- Change of mind after purchase
- Incompatibility with your device/browser
- Lack of personal usage or need
- Misunderstanding of the service
We recommend reading all tool descriptions carefully and reaching out to our support if you have any questions before making a purchase.
2. Refunds Only in Specific Cases
Refunds may be considered only under the following rare situations:
- Access not provided within 24 hours of payment
- Tool is completely non-functional for more than 48 hours and we are unable to fix the issue
- Duplicate payment or accidental overcharge
⚠️ To be eligible for a refund in the above cases, you must contact us within 48 hours of the issue, and provide valid proof (screenshots, payment reference, etc.).
3. Shared Tools Usage Policy
Since we offer shared access to premium tools, occasional limitations like tool downtime, login restrictions, or slow performance can occur — these are not valid grounds for refunds.
We ensure most tools remain stable and functional for 95%+ of users, but shared accounts are subject to restrictions by original tool providers, which are beyond our control.
4. How to Request a Refund
If you believe you’re eligible for a refund under our policy, please email us at:
📧 support@toolspointbd.com
Subject: Refund Request – [Your Payment ID]
Include:
- Your full name
- Email used during purchase
- Date of transaction
- Tool/plan name
- Reason for refund request
- Any relevant screenshots or proof
We usually respond within 24–48 business hours.
5. Final Decision
Refund approval is solely at the discretion of Toolspointbd.com after thoroughly reviewing your request. We reserve the right to deny any refund that doesn’t meet our criteria or appears fraudulent.
6. Chargeback Policy
Filing a chargeback without contacting our support first may result in immediate suspension of your account and a permanent ban from future purchases. We are always here to resolve genuine issues fairly.
Still Have Questions?
Feel free to contact our support team. We’re here to help and want you to have a smooth experience with our platform.